Patient support, secondary screening, device troubleshooting, and protocol-driven workflows — all delivered by a multilingual team trained in clinical research.
Explore Concierge ServicesTechnology alone cannot prevent missed visits, incomplete diaries, or unsynced wearables. Delve’s Concierge-as-a-Service™ pairs automation with real humans who ensure patients feel supported and sites stay efficient.
Scripted assessments aligned with inclusion/exclusion criteria.
Multilingual screening interviews to validate readiness.
Checks patient devices, bandwidth, apps, and technical literacy.
Coordinated scheduling with sites, nurses, and labs.
Our team ensures that every wearable device and mobile app stays connected, charged, synced, and compliant.
Because endpoints only work when devices do.
Hybrid trials require patients to be technically ready. Delve ensures every remote session runs smoothly.
Ensure the patient’s device can support remote visits.
Connectivity diagnostics to prevent broken calls.
Download, login, troubleshooting & verification.
Walk patients through what to expect during the visit.
Support that ensures patients stay aligned with protocol without overwhelming clinical teams.
Scheduling, reminders, and preparation for in-home visits.
Reminders, pre-visit checks, and preparation guidance.
Medical record retrieval to support screening & ongoing monitoring.
All findings recorded in CTMS (CRIO, Clinical Conductor).
Delve’s concierge team supports patients in 120+ languages with 24/7 coverage across regions.
Let us show you how Delve’s concierge team improves compliance, retention, and data quality across decentralized and hybrid trials.
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